Refund & Cancellation Policy

Last Updated: December 2025

1. Digital Product Policy The "Foundation Batch" is a digital learning product that includes immediate access to proprietary videos, downloadable guidebooks, and community features. Because of the nature of digital goods, they are considered "consumed" upon access.

2. 48-Hour Conditional Money-Back Guarantee We want you to feel confident in your investment. Therefore, Derivera offers a limited 48-Hour Money-Back Guarantee under the following strict conditions:

• Timeframe: You must submit your refund request via email to [email protected] within 48 hours of your purchase timestamp.
• Consumption Limit: A refund is only valid if you have consumed less than 20% of the total course content. Our system logs track your viewing progress automatically. If you have watched more than 20% of the material, the refund is void.
• No Downloads: If our system detects that you have downloaded the proprietary PDF guidebooks, tools, or Excel sheets, the refund request will be denied to protect our intellectual property.
• Feedback: You must provide a brief explanation for the cancellation so we can improve our services.

3. Standard Cancellation If your request falls outside the 48-hour window or exceeds the usage limits mentioned above, no refunds will be issued under any circumstances.

4. Technical Issues In the rare event of a technical error (e.g., double payment or failure to receive login credentials), please contact our support team immediately. These issues will be resolved irrespective of the refund policy window.

5. Contact Us To initiate a refund request, please email us at: Email: [email protected] (Please include your full name and the email address used for purchase).